An Editor's Q&A with Kim Folsom, general manager for utilities, telecommunications and services at DriveCam Inc.

This month, the editors of "In The Driver's Seat" caught up with Kim Folsom and spoke with her about her role at DriveCam. Look for Kim at OSP Expo Aug. 28-30, 2007, at the McEnery Convention Center in San Jose, Calif. Del Lisk, vice president of safety services at DriveCam, also will be in attendance, presenting "Fleet Safety: Improving Workforce Driver Behavior."

Editor: Tell us about your background. What brought you to DriveCam?

KF: I have worked in the technology-based solutions sector throughout my career, supporting specific industries such as telecommunications and financial services.

I specifically enjoy the pace and dynamics of working with venture-backed technology, high-growth companies. I have found this opportunity at DriveCam to be very exciting. DriveCam is one of very few service companies that have such a positive impact on the businesses they service. The company provides a significant return on investment and saves lives.

I was, and remain, enthusiastic about playing a role in growing the company.

Editor: Who are some of the customers you work with? What are their unique needs or fleet safety concerns?

KF: We have worked with several large utility clients as well as a number of telecommunications and services companies. What is unique about these companies is that their drivers deliver a significant portion of the services these companies provide to their customers. As such, these companies are highly concerned with ensuring a safe work environment for their drivers. They view DriveCam as a key initiative to keeping their drivers safe on the road so they can deliver on their service commitments to their customers.

Interestingly, clients in the telecommunications, services and utilities industries tend to deploy DriveCam across their entire fleet at once as opposed to starting with a smaller pilot program first as other industries are likely to do. This is due in large part to the fact that Unions require that all personnel development programs be consistent across the board.

Additionally, measurement is different within the telecommunications and utilities sectors. A telecommunications or utility fleet driver's ability to arrive safely and on time for an appointment has a direct impact on the company since customer service is a large part of the package that they sell. By arriving safely and on time to appointments, the technicians are fostering their companies' reputations.

Editor: What else can you tell us specific to DriveCam and your work with telecommunications and utility customers?

KF: I find it extremely rewarding working with these types of companies because they are well known for their service to their markets. These companies are important service providers, so ensuring that they can maintain consistent service is key. I enjoy being a part of the team that helps keep our clients safe and enables them to deliver to their end users.

Editor: Who is on your team and how do you all work together?

KF: Our sector team consists of Ted Everett who coordinates implementation services and Shannon Dunnum and Erica Loux who coordinate DriveCam Managed for our clients. We work closely with our clients to help them realize the many benefits of the DriveCam program.

Each of these individuals brings experience and a passion for our clients' businesses to the mix. All of us have a common interest in providing the highest quality of services and support to our clients and we work proactively to deliver on results.

Editor: Tell us about your life outside of DriveCam.

KF: This year my husband and best friend, Roger, and I will celebrate our 25th wedding anniversary! We are proud parents of our fast-growing and enterprising 14-year-old son Zack. I also am involved with a community service program that teaches teens about financial literacy.