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Customer Support
The Customer Support Center is staffed to provide clients the information and support they need, when they need it.
Call +1.866.910.0403 for 24/7 technical support.
DriveCam offers several different options for acquiring and accessing risky
driving video event clips. Our Managed Services program takes care of all of the day-to-day
Driver Risk Management program details for you (hardware, software, IT infrastructure,
program management and expert event review) so you can focus on your core business and
ensure continuous improvement of fleet safety while reducing property damages, workers' compensation
and personal injury costs by more than half.
With Managed Services you get:
- Program Management - DriveCam Program Specialists work with you to ensure successful program and resources management
- Hardware - the most advanced video event recorder available with cellular event transmission; fleets need not come home each night to download events, resulting in a hands-on program
- Software - combining HindSight 20/20 software with our new web interface gives you the flexibility to view event clips online anywhere, anytime so you can coach drivers soon after an event occurs
- Database - the world's largest database of risky driving behavior gives you the information you need to understand who are your riskiest drivers and, ultimately, predict who are your most dangerous drivers.
- Data Analysis - Certified Driving Risk Analysts review your events on a daily basis and deliver timely feedback about your drivers to fleet managers, ensuring a consistent coaching methodology across the organization and maximizing cost savings
- Results and Performance Reporting - DriveCam Program Specialists provide you with weekly and monthly reports detailing your fleet driving improvement and where to focus. Industry-focused General Managers provide you with benchmark results and provide insight into program effectiveness.
- Hosting and Systems Maintenance - DriveCam manages the entire solution for you, with our staff of seasoned IT professionals providing monitoring and management of all aspects of the technology required for a scalable and robust solution.
- Implementation and Training - our proven approach ensures rapid implementation and prepares your team effectively to embrace the program so you immediately achieve results*
HindSight 20/20 Software
Current Release: HindSight 20/20 v5.4.1
HindSight 20/20 is an event management system that enables you to administer DriveCam's Driver Risk Management Program within your organization. With HindSight, you can oversee events throughout their lifecycle from the time that events are captured by event recorders, downloaded into the system, analyzed by reviewers and used to coach drivers. HindSight 20/20 also assists with monitoring and reporting on driver performance, group performance and the health of the overall system
The latest version of HindSight 20/20 provides the ability to:
- Add speed, heading and location through GPS*
- Automatically match drivers to events with DriveCam's RFID system*
* Additional fees may apply.
If you are on an earlier HindSight v5 series, please contact your Program Specialist for details on upgrading. If you are on HindSight 4.0 or earlier and want more information on the advantages of the new 5 Series in combination with the new video event recorders, contact your sales representative.
Technical Requirements:
The hardware and operating system requirements for HindSight 5.4.1 have not changed appreciably from HindSight 5.3. The inclusion of Microsoft® DirectX 9.0c as a prerequisite increases the HindSight Client and DriveCam Event Player's hard drive requirement to 300MB of available disk space. Microsoft DirectX 9.0c is distributed as part of the HindSight 20/20 installation.
DC3 Hardware
Current Release: DC3
A new firmware version is now available for all DC3 Video Event Recorder models. This new version includes the following:
- Wi-Fi and CDMA cellular download options
- Added support for speed and vehicle idling through OBD
- Added support for speed, heading and location through GPS
- Added support for driver identification using the RFID readers and cards
- Added other quality improvements to enhance the robustness of the DC3 platform
- Updated hibernation functionality
- Updated accelerometer trigger thresholds
- Combined Wi-Fi and cellular functionality in a single firmware package
Upgrade options available for cellular. See your sales representative or program specialist for details.
DC3 Firmware Releases
DriveCam's current firmware release is 3.20. Managed Services clients receive firmware updates automatically. Self-managed clients should contact Technical Support to get this critical update.
DriveCam Web Interface System Requirements
With DriveCam Managed Services, you get the ability to review all of your event clips online, anytime, anywhere - all at no additional fee. In addition, your set up is quick and easy with no software to install. Just use Microsoft Internet Explorer 6.x or higher.
With all event clips online, coaches can meet with drivers whenever, wherever they want. They get instant access to the events they care about the most, when it is most convenient. In addition, the new filter and query capabilities make it easier to quickly locate the information coaches want and get to the root cause. They can focus on the most critical events that need attention and get right to the important events via easy-to-spot overdue indicators.
DriveCam Web Interface System Requirements
Intel 2.66 GHz Pentium 4 or equivalent processor
512 MB RAM
100 Mbps network interface card
128 kbps Internet connection (512 kbps or higher recommended)
Onboard video using shared system memory at 1024x768 resolution (Dedicated video card with 128MB RAM at 1280x1024 resolution recommended)
Audio sound card
Microsoft Windows 2000, XP or Vista
Microsoft Internet Explorer 6.x or higher
Network connection that permits streaming WMV video
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